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FAQs

Jan 30 2023

Domain example.com has exceeded the max defers and failures per hour

What is this error? If you are receiving an error similar to “Domain example.com has exceeded the max defers and failures per hour (15/15 (100%)) allowed“ in an email bounceback, it means that outgoing email from your domain has triggered a rule in the server that will stop any further email from going out of the server. This happens when a domain account sends emails that fail or get deferred. No further emails are allowed if the number of failures or defers exceeds the server limit. How can I fix this? This error is derived from an hourly monitoring system, where any blocked domains can send emails again at the top of every hour. For example, if you received this error at 2:45 pm, the block will release at 3:00 pm, and the domain will be able to send emails out once more. In short, please retry to send your message after one hour. For @nili.ca users, if you see this message more than twice, please let us know.

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Written by nader

Jan 07 2023

How to Clean Nili Email Disk Space

Before cleaning up your disk space, please get a backup of your messages. You can use an email application such as Thunderbird, set it up to connect to your Nili email and download all your messages to your local device. After making sure you have a copy of all your messages, it’s time to clean up some disk space. You can generally delete all your messages from Nili servers or only delete messages based on their sizes, ages or senders. Here we recommend two approaches: Free up all space If you use the email application for your day-to-day usage of Nili email, you can delete all email messages coming to your inbox from Nili servers. Although each email application has a different setting, here is the screenshot of Thunderbird. It will work if you have to uncheck the option. Free up partially You can also use Nili Webmail and search for large files or old messages and delete them. In this approach, you will keep some messages in your allocated disk space.

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Written by Nili

Jan 07 2023

How to change the time zone in webmail

This article describes how to change time zone settings in the Roundcube webmail clients. Changing the time zone By default, webmail applications use the Nili server’s time zone, which is located in Eastern Standard Time (EST). You can change this default if you are in a different time zone. The exact steps to do this depend on your webmail application. After you change the time zone setting, the interface displays timestamps in the new time zone the next time you log in to webmail. Follow the appropriate procedure below to change the time zone setting for your webmail application. Roundcube (Nili’s default webmail) To change the time zone in Nili Webmail, follow these steps:

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Written by Nili

Jan 07 2023

How to Change Nili Email Password

To change the password on Nili, you need to login to the webmail. And then, visit Webmail Home at the top-right menu. The Password & Security will let you update your webmail password under the new top-right menu. Please type your memorable but strong password twice and hit the Save button.

To read the full article, please visit our site ...

Written by Nili

Jan 07 2023

My emails Arrived Late.

Nili has no delay! As soon as a new email comes to our servers, we will show it to you.And also, as soon as you send a message, we will deliver it to your destination. But other service providers might experience some delay in sending outgoing emails (due to the number of emails they have to handle within a period).Indeed emails from Nili show up immediately, and emails sent to Nili might come with a delay. We recommend you take some time and if the message did not arrive within one hour, please get in touch with support. Please note! Some email messages will never arrive! Read why…

To read the full article, please visit our site ...

Written by Nili

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