If you are a Nili Personal email account holder, you will face two independent platforms:
Nili Client Area platform (https://my.nili.ca/login) for billing, payment, customer services and other communications between us.
The username is your email address (most probably the non-Nili one) you created when you submitted your first order.
The password is also entered by yourself.
Nili Email platform (https://webmail.nili.ca/) for accessing your Nili email account through a web browser.
the username is your Nili email address ([email protected])
and the temporary password has been sent to you separately (you can find it on the Welcome Email https://my.nili.ca/clientarea.php?action=emails)
please note you can reset your Client Area password by submitting it (I forgot my password), but your Nili email password needs to be reset manually by our team.