If you’ve received a notification from PayPal about the cancellation of automatic payments to Nili Canada, it indicates a temporary disruption in the integration between PayPal’s API and the Nili Client Area. This disruption may result in payments not being correctly recorded in your account.

Understanding the Integration Issue

This issue arises when there is a breakdown in the communication pathway that records transactions from PayPal to your Nili profile, preventing automatic payment confirmation.

Immediate Steps for Unpaid Invoices

For users with outstanding invoices, the resolution is straightforward:

1. Access Your Account: Sign in to the Nili Client Area using your credentials.
2. Locate Your Invoice: Navigate to the billing section to find any invoices that haven’t been marked as paid.
3. Initiate Manual Payment: Use PayPal to manually pay the invoice. This action helps re-establish the integration for future transactions.

Addressing Previously Paid, Unrecorded Transactions

If you encounter a scenario where your payment was processed by PayPal but not reflected in your Nili account:

• Report the Issue: Contact Nili Canada’s support team with the transaction details. Our team will work swiftly to verify the payment and update your account accordingly.

Opting for a More Stable Payment Method

To enhance the stability of your payment process:

• Add a Credit Card: By adding a credit card to your account, you engage a more reliable payment gateway, minimizing the potential for future integration issues.

Further Assistance

Our customer support team is here to assist with any additional concerns or questions. We are committed to ensuring a seamless payment experience for all our users.