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Technically If you mark a message as SPAM/JUNK on the top menu of Nili webmail, our spam detector will get it as a signal and will consider it the next time we get a message from the same sender. If you got many spammy/fishing messages from the same sender, please inform us through our Support Portal. We will investigate, and if it is correct, we will block the sender. If you received a spam email from one of our customers, please let us know. Legally In Canada, the Government considers any commercial sent message without prior consent as SPAM!!! You can find more information and also report the spam through the Government’s website: http://fightspam.gc.ca/

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If you had email hosting from a previous hosting provider, you likely had an email account. You can transfer those emails to your Nili Business Account. There are different ways to migrate your existing emails. One way to configure the accounts in an email client and copy the emails to our servers. We will show you how to do this using the Thunderbird email client. Other clients, such as MS Outlook, have the same basic functionality. How do I transfer my emails using Thunderbird? Before we get started, you will need to create an email account in Nili cPanel. Next, open your preferred email client, such as Thunderbird. Setting up your old email hosting in your email client as an IMAP account is essential. Ensure this is done before you cancel your hosting with your previous provider, or you will lose your emails. Next, set up the same email account name but on our servers. (For example, if your email was [email protected], create a new email account as [email protected] on the Nili Business Account server) When configuring the accounts, use your servers’ hostnames as the incoming and outgoing mail servers, not your own domain name. For example, the average user will use mail.yourdomain.ca as their incoming and outgoing server name. mail.yourdomain.ca either point to Nili or your previous server, not both. Using a server’s hostname instead of mail.yourdomain.ca ensures we connect to the correct servers. Your hostname for Nili’s business email may look something like (email.nili.email). You should reference your Account Management Panel for the exact server name. You’ll need to contact your previous host to find out the server name of your last server. Now that both hosting email accounts are added, we can copy the emails. In this example, we will move emails from [email protected] to [email protected]. We are using two different email addresses to make our example clear. However, when you add your email accounts, they will be the same email address, and you will be copying emails from the same email addresses, each hosted on different servers. Once both accounts are added, you will see them both on the left menu of your email client. Making the Transfer The transfer was complete if your emails were in our server’s inbox! Depending on the number of emails, this can take anywhere from a few minutes to hours. You can also confirm that the emails were copied by logging into webmail.

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